Air travel can be unexpectedly complicated, particularly in the event of a delayed or cancelled flight. In our guide, we focus on obtaining fair compensation for a delayed flight.
Wondering how to get compensation for a delayed flight outside the EU, or what to do when a flight is cancelled? We bring you a detailed guide and useful information!
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When You Are Not Entitled to Compensation for a Cancelled or Delayed Flight
Even though you have passenger rights, there are situations in which it is not possible to claim compensation for a cancelled or delayed flight. It is important to bear in mind the following exceptions.
Extraordinary Event at the Airport
Bad weather
Aircraft Malfunction Due to an Unforeseeable Event
Unfortunately, you cannot influence a flight delay or cancellation
Compensation for a Delayed Flight
Financial Compensation for Delays of More Than 3 Hours
If your flight is delayed by more than 3 hours, you are entitled to financial compensation. The amounts are determined by the length of the flight:
- 6,200 CZK for flights shorter than 1,500 km.
- 9,920 CZK for flights over 1,500 km within the EU (+ Norway, Iceland, Switzerland) or for flights outside the EU with a distance of 1,500–3,500 km.
- 14,880 CZK for flights outside the EU exceeding 3,500 km.
- For full compensation, the flight delay must be more than 4 hours.
- For delays between 3 and 4 hours, you are entitled to half the compensation (i.e. 7,440 CZK).
Entitlement to Refreshments
- In addition to financial compensation, you are also entitled to reasonable refreshments when a flight is delayed by more than 2 hours. This entitlement applies regardless of the reason for the delay, whether it is bad weather or other extraordinary circumstances.
- The length of the expected delay affects when the entitlement to refreshments arises:
Entitlement to Accommodation
- If your flight is delayed or cancelled such that you will not fly until the following day, you are automatically entitled to hotel accommodation and transport between the airport and the hotel.
- Again, the reason for the delay is irrelevant — this applies even in the event of unforeseeable events such as volcanic eruptions or snowstorms.
- If the airline refuses to provide accommodation, you can arrange a hotel yourself and subsequently claim reimbursement from the airline — in this case, it is better to obtain a flight delay confirmation.
- For parents, flying with a baby is a particularly sensitive topic, so always enquire about your entitlement to accommodation, be prepared for all possible situations and find out who should not fly.
Compensation for a Cancelled Flight – When You Are Not Entitled
Your entitlement to compensation lapses if the airline notifies you of the cancellation
- More than 14 days before the scheduled flight.
- Between 14 and 7 days before the scheduled flight and you are offered an alternative connection departing no more than 2 hours earlier and arriving no more than 4 hours later.
- Less than 7 days before the scheduled flight and you are offered an alternative connection departing no more than 1 hour earlier and arriving no more than 2 hours later.
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How to Claim Compensation for a Cancelled or Delayed Flight
1. Contact the Airline Directly
Contact the airline directly, either by email or in person at the airport. Many airlines have forms available for reporting flight delays or cancellations.
2. Find Out the Reasons
Ask about the reasons for the delay or cancellation. Obtaining this information can give you a better understanding of the situation and may be useful when applying for compensation.
3. Request Compensation
In accordance with the applicable provisions, request financial compensation for the cancelled or delayed flight. Follow the established procedures for submitting a claim.
4. Submit Documents
Ensure that your claim is supported by the necessary documents, including the date, flight number, booking reference, destination information and your original boarding pass. Add a flight delay confirmation from the airport and all relevant receipts.
5. Be Considerate and Polite
Always be considerate and polite when communicating with the airline. A cooperative approach can help speed up the process of resolving your case.
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Laws That Protect Your Rights
Regulation (EC) No 261/2004 of the European Parliament and of the Council
Act No. 89/2012 Coll., the Civil Code
Conclusion
Delayed or cancelled flights are unpleasant, but knowing your rights and taking proactive steps can ensure that passengers receive compensation. Important steps include contacting the airline, gathering the necessary documents and being patient.
To make your journey as safe and trouble-free as possible, do not overlook details such as medicines for the flight, timely airport check-in and other aspects that can make your flight more enjoyable.